May 2, 2023
In this solo episode, I’m dishing out some more real talk on a topic that's been driving me bananas: the importance of instilling confidence in your clients. I've covered a lot of ground on this podcast, from being indispensable to avoiding ghosting, and even the power of kickoff calls. But now, let's talk about something that goes beyond typos and logos. Your branding isn't just about aesthetics– it's about how you behave, communicate, and show up for your clients.
Have you ever wondered why your clients aren't shouting your name from the rooftops or singing your praises? Well, you need to build up your reputation! I’m breaking down how to build and reinforce trust with your clients, even in the tiniest of moments. Instilling confidence in your clients is an ongoing process and it starts from the very first discovery call.
Remember: Every. Interaction. Matters.
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